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Finance director details errors in real‑estate billing run and steps to remediate; personal‑property process improvements noted
Summary
Sheila White, Richmond’s senior director of finance, told council that a runbook discrepancy in the 2025 second‑half real‑estate billing resulted in lender‑suppressed bills being mailed to property owners and outlined steps to rerun and remediate accounts.
Sheila White, senior director of finance for the City of Richmond, briefed council on multiple billing issues affecting residents and on steps taken to modernize revenue administration.
White said the 2025 second‑half real‑estate billing used a runbook template derived from the 2024 second‑half run but that the runbook did not reflect exactly the former manager’s full set of steps and validation counts. The discrepancy led to some lender‑suppressed bills being printed and mailed to property owners rather than to mortgage servicers. "Simply put, the failure to update the runbook to accurately reflect the steps to process the file and the…
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