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Planning division reports higher preapplications and customer contacts; commissioners raise accessibility concerns after elevator outage
Summary
Planning & Inspections staff reported increased customer contacts, pre-application meetings and digital-archive work in 2024. Commissioners raised that elevator outages had prevented some residents and a commissioner from attending meetings; staff said building maintenance is handled separately but will pass concerns to facilities.
Raul Garcia of Planning & Inspections presented the division’s 2024 activity report to the City Planning Commission on Jan. 16, reporting increased public contacts, pre-application meetings and archival digitization work, and reviewed case activity that informs the commission’s caseload.
Garcia said the department served roughly 29,000 face-to-face customers in 2024 and handled more than 77,000 phone calls. The division held 193 pre-application meetings last year to identify…
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