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West Haven SSD discusses returned‑EFT fees, autopay shutoffs and draft fee schedule
Summary
District staff proposed adding a returned‑EFT fee to the fee schedule, allowing staff to disable autopay for accounts with repeated declined electronic transfers and to bill customers for processing fees. Board members requested notice and asked staff to return with a formal policy for adoption.
District staff outlined proposed changes to the utility fee schedule at the Dec. 16 West Haven Special Service District meeting, focusing on handling overpayments, declined electronic fund transfers (EFTs) through Express Bill Pay and autopay enforcement.
Charisse, the utility/billing staff member presenting the item, said some customers overpay and then request refunds annually; staff asked whether the board prefers…
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