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Oakdale honors 'Civics' volunteer hotline team for 13 years of service
Summary
Oakdale recognized the Citizens Volunteering in City Services (Civics) team and its leader Michael Hancock for operating the 24-hour service-request hotline since 2012; volunteers have handled more than 2,000 calls and continue to support code enforcement and resident service requests.
The Oakdale City Council recognized the city's Citizens Volunteering in City Services (Civics) team and its leader, Michael Hancock, for ongoing volunteer work operating a 24-hour service-request hotline and supporting city code enforcement.
Patty, a city presenter, described the Civics program ("Citizens Volunteering in City Services") and said the hotline was established in 2012 during staffing cuts and has since handled more than 2,000 calls. The hotline number noted in the presentation is (209) 840-6111; staff also pointed to the city's recently introduced MyCivics app as a complementary service-request channel.
Michael Hancock introduced volunteers at the meeting and noted three were present for recognition: Lupi, Lara, Debbie Tate and Melanie Leverett were all thanked for regular weekly volunteer service. Hancock said volunteers dedicate at least one day per week to take calls, log complaints and forward items to appropriate city staff for response.
"One of the things I love is you do get a callback within 24 hours of calling," Patty said, praising the volunteers' responsiveness. Staff emphasized the program's role as a liaison between residents and city departments and said volunteers have helped build positive relationships between the community and city staff.
Council members thanked the volunteers and arranged for photos and formal recognition at the meeting.
