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Public witness praises Office of the People's Counsel for consumer outreach and individual case work
Summary
A public witness at the oversight hearing commended the Office of the People's Counsel for community presence and consumer advocacy, and also shared a positive experience with DC Water responding to a frozen meter.
Robert Vincent Branham testified at the Committee on Business and Economic Development’s oversight hearing to commend the Office of the People's Counsel (OPC) for its community outreach and consumer advocacy work.
Branham said he had seen OPC’s presence at many community events and praised Director Sandra Fry and the OPC team for “a crisp, clear, and concise understanding of the OPC’s mission.” He added that OPC’s mandate to represent ratepayers with the Public Service Commission and federal regulators was being fulfilled through visible outreach, public sessions and assistance with consumer disputes.
The nut graf: Branham combined praise for OPC with a separate account of DC Water’s response during a January service interruption at his home. He described a frozen meter, multiple service calls and a technician who replaced the frozen meter so water service quickly returned; he thanked DC Water staff by name and commended their responsiveness.
Committee members acknowledged the public praise and said the committee would invite OPC to appear as part of the agency oversight and budget review.
Ending: OPC received public commendation at the hearing for consumer outreach efforts and individual assistance; the committee noted the testimony for the agency’s upcoming appearance before the council.
