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Trillium Health outlines tailored Medicaid plan rollout, cites transportation and call-center strains
Summary
A Trillium Health representative updated the Scotland County Board of Commissioners on the July 2024 launch of the tailored Medicaid plan, describing services for people with severe behavioral-health needs, local enrollment figures and operational problems including increased call volume and transportation disruptions.
A Trillium Health representative told the Scotland County Board of Commissioners on Jan. 6, 2025, that the organization is six months into offering North Carolina’s tailored Medicaid plan and is working to resolve higher-than-expected call volumes and transportation disruptions affecting members in Scotland County.
The tailored plan, launched July 1, 2024, provides “whole person” care for people with significant behavioral-health needs, the representative said. Trillium serves behavioral-health, substance-use and developmental-disability services and covers members who are uninsured or underinsured in addition to Medicaid enrollees.
The update matters because tailored-plan benefits include enhanced services and residential treatment options not typically provided through standard Medicaid managed-care plans. Those services, the representative said, include child and adolescent day treatment, multisystemic therapy, assertive community treatment, ambulatory detox and medically monitored residential treatment; residential group homes and psychiatric residential treatment facilities for people with…
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