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Utah Insurance Department requests one consumer‑service analyst, flags rising mandated autism costs and complaint backlog
Summary
The Utah Insurance Department told the Joint Appropriations Subcommittee it needs one additional full‑time employee for the Health and Life Division to handle an 83% increase in complaints and independent reviews over five years, and described growing retrospective state payments for a legislatively mandated autism insurance benefit.
The Insurance Department asked the Joint Appropriations Subcommittee for one new full‑time consumer‑service analyst for the Health and Life Division, citing a large increase in complaints and independent review requests and a backlog that has stretched the agency’s target processing time.
“Health and Life Division, this past fiscal year, we had approximately 2,500 complaints and independent review requests,” Deputy Commissioner Tangie Northrop told the committee. She said the division’s target is to process cases within 45 days but that a backlog has pushed typical processing time to roughly 90 days.
Department leadership described the agency’s overall fiscal picture and several budget drivers. A department presenter said the Insurance Department’s total budget is roughly $32,000,000 and that the department administers a…
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