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DCYF launches anonymous monitor-visit feedback survey for child-care providers
Summary
The Department of Children, Youth, and Families said it will automatically send an anonymous survey to providers after licensing monitor visits to collect feedback, available in eight languages and open for 60 days. DCYF said results will be reviewed quarterly and used to improve licensing practice without replacing supervisory review.
The Department of Children, Youth, and Families (DCYF) has begun automatically sending an anonymous feedback survey to child-care providers after each on-site licensing monitor visit, agency officials told the Provider Support Subcommittee.
The survey, developed with provider input, is emailed to the address associated with a provider account once a licensor completes an on-site inspection and sends the inspection report. "This survey is automatically emailed out to the providers once the licensor has completed the on-site monitor visit and sends the inspection report," said Jennifer Gomes, DCYF child-care program manager.
DCYF said the email that triggers the survey includes site-specific account information so providers with multiple locations can identify which visit is being reviewed. Once a provider clicks the link and begins the survey, that identifier is removed and the agency receives anonymous responses. "The survey is anonymous," Gomes said.
Why it matters: DCYF licensing staff and a quality-assurance team will use the data to track licensors' performance and identify training or policy changes. Agency officials…
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