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ISA reports enterprise projects, year-end finances and survey showing high satisfaction but chargeback concerns
Summary
ISA updated the Information Technology Board on enterprise projects (Windows 11, phone migration, GIS, CJIS audits), year-end finances and an annual survey that showed high overall satisfaction but pointed to issues with the chargeback process and communications.
ISA and finance leaders told the Information Technology Board on Jan. 28 that enterprise IT projects are progressing while the agency’s year-end finances closed with limited unspent funds and an annual survey showed broad satisfaction but persistent concerns about the chargeback process and communications.
ISA reported a set of active enterprise projects: a Windows 11 upgrade (Isa staff cited that Microsoft’s supported lifecycle ends in October 2025 and pilots are under way), migration from legacy Avaya/Cisco telephony to Webex Calling, storage modernization (hardware delivered; configuration and data migration expected in Q2), an enterprise GIS migration with most…
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