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Cumberland County reviews digital dispatch upgrade for 911, fire and EMS
Summary
Commissioners heard a presentation on a planned digital dispatch system that would integrate with the county CAD, automatically send text/alert messages to fire departments, and require budget amendments and equipment purchases. Staff estimated 1–2 months for budget and contracting steps and an 18‑month vendor implementation timeline.
Cumberland County commissioners on Tuesday received an update on a planned digital dispatch system intended to speed dispatches for fire and emergency medical services and reduce manual radio traffic.
The project would add a computer-aided dispatch (CAD) integration that automatically recommends responding units and transmits dispatches as digital messages to stations and, where compatible, to radio consoles, Emergency Services Director Debbie said. "This will work for both fire and EMS," she said.
County staff said the integration would remove a step in which dispatchers must read assignments over the radio and would also allow dispatchers to handle radio traffic while the CAD sends detailed instructions. "When they hit the…
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