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Enforcement workload rises; board adopts new diversion testing contractor and expands required interviews for quality-of-care complaints
Summary
Enforcement staff reported growing complaint volumes and faster case processing in some areas. The board's probation/diversion work moved to new vendors for testing and case management; the enforcement unit also expanded required interviews for quality-of-care complaints but many complainants did not respond.
Enforcement analysts told the Osteopathic Medical Board on Feb. 13 that complaint volumes have increased and that changes to enforcement workflow and vendors are underway.
Enforcement analyst Christie Libermento reported that the unit received 499 consumer complaints and 16 arrest/conviction notices year to date, a marked increase over the prior year; part of the rise reflects a new practice of initiating an enforcement complaint record for licensure applications that disclose prior arrests to capture workload previously handled administratively. The unit's average cycle time for investigations not referred to the Attorney General's…
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