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Audit finds Palo Alto needs formal succession policies, updated recruitment procedures and structured implementation of strategic plan
Summary
An independent audit found Palo Alto has improved vacancy and time‑to‑hire metrics but lacks a formal implementation approach for its recruitment strategic plan, up-to-date written recruitment policies, and a centralized, formal citywide succession program with knowledge‑transfer procedures.
Baker Tilly presented results of a recruitment and succession planning audit and the Policy and Services Committee voted to recommend the report to City Council.
The audit team reported improvements in hiring metrics since 2021: vacancy rates fell from nearly 17% in 2021 to about 13% in 2024, and average time to hire decreased from about 80–100 days to roughly 60 days. The auditors also noted a slight decrease in turnover. However, auditors found management had not adopted a clear, prioritized implementation plan for the 31 initiatives recommended in an earlier recruitment strategic plan…
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