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County staff raise employee pedestrian‑safety lighting request; assessor flags treasurer phone and bill distribution issues

2085465 · January 7, 2025
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Summary

Employees asked the board for improved lighting or a flashing crosswalk near a county parking lot for winter safety; assessor staff said 1,800 calls rerouted from the treasurer indicate many residents report not receiving property tax bills and recommended coordinated public notices and phone‑system adjustments.

During public comment on Jan. 7, county staff and citizens raised two separate operational concerns: pedestrian safety for employees crossing a street north of county property and problems with property‑tax bill distribution and phone routing.

A county staff member said employees are concerned about crossing the street in the dark after work and asked the board to pursue lighting or other improvements. Commissioners said the county has discussed a flashing crosswalk with the City of Coeur d'Alene and will continue to explore partnership options, though permanent lighting typically involves the city.

Separately, an assessor office representative said the assessor received roughly 1,800 phone calls rerouted from the treasurer's office in a recent week. Many callers were seeking property‑tax bills or treasury services. The assessor recommended that the treasurer issue a public announcement if notices are delayed and consider adjusting its automated phone menu to reduce misrouted calls. The board's communications coordinator offered to assist with outreach if the treasurer requests it.

No formal votes or actions were recorded at the meeting; commissioners asked staff to pursue coordination with the city on crosswalk/lighting options and offered communications support to the treasurer for public notifications.