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Priority Waste reports improved service, cameras and portal tools as complaints drop in Madison Heights
Summary
Priority Waste told the council the fleet problems that followed a July contract transition have been largely addressed, with cameras and GPS now on trucks, a portal for DPW staff to track incidents, and call volumes down to about five to 10 missed-stop reports per week.
Priority Waste representatives on Dec. 9 told the Madison Heights City Council that service has stabilized after a rocky transition earlier in the year and outlined new technology and processes to reduce missed pickups and speed responses.
Dan Day, speaking for Priority Waste, said the company inherited a degraded fleet after taking over service and that many trucks required permanent repairs. "When we walked in July 1st ... 47% of the fleet was down day 1," Day said, adding that as of the update the company was "in a really, much better position asset wise" and expected to replace the oldest vehicles over the next 3 to 5 years.
Day described several steps Priority has taken: adding cameras and GPS to trucks (up to six cameras per vehicle), implementing a two-way portal for the city's Department of Public Services (DPW) to file and track complaints with…
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