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Cerner go‑live, quality metrics and OB residency pause cited as factors in lower volumes and service disruption
Summary
Board members and staff described the hospital’s recent Cerner electronic record implementation, continuing quality work, and a Meharry decision to pause its OB residency as contributors to lower deliveries and temporary reductions in clinic and surgery volumes.
Hospital leaders and department directors told the Hospital Authority board that the hospital’s switch to Cerner and other operational changes contributed to short‑term reductions in patient volumes and had measurable effects on quality metrics during the period reviewed.
Felicia Denson, director of quality and patient safety, presented a 2024 quality overview and results from a culture of safety/employee engagement measure. Denson reported an employee engagement score of 3.92 out of 5, hand hygiene adherence of 87 percent, five months without a…
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