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Board and vendor report mixed results on city garage systems; Hillman software cited as inconvenient
Summary
A transportation-board representative praised SP Plus Metropolis's gateless parking system as “super smooth” and criticized the Hillman garage software for requiring many manual keystrokes; SPS Metropolis said its gateless system is performing well and will report enforcement and volume data to the city.
Kirk Riegel, representing the City of Annapolis transportation board, told the committee that a former emeritus board member had forwarded a critique of downtown parking operations and that the board views the operational differences among contractors as significant.
Riegel said the gateless system operated by SP Plus Metropolis is “super smooth,” noting riders “scan 1 barcode, you enter no data whatsoever, and everything is taken care of automatically.” By contrast, he said Hillman’s premium-parking software requires…
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