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GOPB highlights customer-experience work, seeks nonlapsing authority to finish multiyear projects
Summary
The Governor's Office of Planning and Budget told an appropriations subcommittee it is co‑leading a customer experience initiative, is seeking nonlapsing spending authority for multi‑year projects, and outlined the status of ARPA and CARES Act funds.
Officials from the Governor's Office of Planning and Budget (GOPB) told a Utah Legislature appropriations subcommittee that a customer‑experience initiative now being implemented with the Department of Government Operations is producing feedback and program changes across state agencies.
The presentation also urged the subcommittee to consider statutory or intent language to allow agencies to carry forward unspent appropriations — known as nonlapsing authority — and summarized the state's remaining American Rescue Plan Act (ARPA) and CARES Act obligations.
GOPB said the customer‑experience work includes tools on agency websites for feedback and proactive…
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