BRN enforcement, investigations updates show caseload pressures, new triage guidelines and a social‑media complaint spike

Enforcement and investigations leaders at the Board of Registered Nursing told the Enforcement and Intervention Committee that the board has reorganized reporting and introduced new complaint triage guidelines while investigators continue to work at or near recommended caseload limits.

Shannon Johnson, the BRN’s enforcement division chief, told the committee staff separated enforcement, investigations and intervention sections in reporting materials to let members focus on each area’s metrics. Johnson said probation monitors currently carry about 51 cases each on average and that as of Dec. 17, 2024, only 13% of discipline cases had been pending at the Office of the Attorney General for more than a year. “Currently, our probation monitors are carrying an average of approximately 51 cases per monitor, which is good,” Johnson said.

Johnson and staff flagged that the Department of Consumer Affairs’ (DCA) 540-day case-processing goal can be difficult to meet when cases require investigations and hearings under the Office of the Attorney General; staff said average AG time can approach 300 days and hearing scheduling frequently adds months. “If a case has…