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Kansas long-term care ombudsman reports outreach, clarifies reporting limits
Summary
Haley Ordoin, Kansas long-term care ombudsman, presented an annual overview of the office's role, staffing and top complaint areas, noting the office is resident-directed and not a mandated reporter; she described plans for public education and dementia-related training requirements.
Haley Ordoin, the Kansas long-term care ombudsman, told the Robert G. (Bob) Bethell Joint Committee that her office focuses on resident-directed advocacy in adult care settings and conducts regular visits, complaint investigations and education for residents, families and staff.
“...we are resident directed advocates,” Ordoin said, explaining the program’s main functions and outreach methods.
Ordoin said the office has a team of about 12 certified ombudsmen and also relies on volunteers, whose numbers dropped during the pandemic and are being rebuilt. She emphasized that ombudsmen are trained to investigate and resolve complaints,…
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