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Committee advances bill requiring health plans to help consumers find in‑network providers amid industry concerns
Summary
AB 787 would require health plans to help enrollees find in‑network providers and set timelines for plan responses; supporters said directories are frequently inaccurate and harm patients, while plan representatives warned the measure is administratively burdensome.
Assemblymember (presented in transcript as Assemblymember Pappin) introduced AB 787 to require health plans to provide timely assistance to enrollees who need help finding in-network providers. The bill — as amended in committee — requires plans to acknowledge a request within one business day and to deliver a list of available providers within two business days for urgent requests and within five business days for nonurgent requests; patients would be able to designate urgency under the amendment adopted in committee.
Kate Van Dines of Health Access California…
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