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Irving rolls out new city website and mobile app; officials describe 10-day launch progress
Summary
City staff reported the June 2 launch of a redesigned city website and an irvingtxgov mobile app; communications staff described outreach, early usage and plans to collect resident feedback.
April Riling, director of communications for the City of Irving, told the council the city launched a redesigned public website and a mobile app, irvingtxgov, on June 2 and has begun an education campaign aimed at residents and staff.
"We launched on June 2, so we are 10 days in," Riling said, reporting about 70 downloads of the new app on the App Store and Google Play combined and roughly 160 concerns submitted through the new Report a Concern function. She described an outreach push that includes postcards to every Irving household, posters, banners at city facilities and an internal training campaign for departmental content editors.
Riling said the communications team had assembled roughly 60 departmental web content editors to keep pages up to date and asked councilmembers to route content-change requests through her office so staff can distribute them to the appropriate department. She also said the team has received about 100 user surveys and is tracking feedback to refine navigation, content placement and technical issues.
Why it matters: The website and app centralize permit information, concern reporting and city news. Early performance metrics and resident feedback will guide further refinements to content and user experience, and the app includes a new CRM (customer relationship management) platform that ties to a Report a Concern workflow.
No vote recorded: The council received the update; no formal action or vote was taken at the meeting.
