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Council formalizes Arrow Sanitary franchise expansion; staff and Arrow describe Walker-to-Arrow transition
Summary
The council approved a resolution expanding the city’s solid-waste franchise to include Arrow (Waste Connections of Oregon, Inc.), and Arrow representatives outlined steps residents must take to switch service after Walker’s exit.
The Estacada City Council adopted a resolution formalizing an expanded and extended solid-waste franchise with Waste Connections of Oregon, Inc., doing business as Arrow Sanitary Service, and heard an update from Arrow on the transition for residents previously served by Walker.
City Manager Melanie introduced Josh Brown of Arrow, who said Arrow has been setting up accounts from multiple sources, tagging carts in the field and doing outreach to commercial and residential customers. He told the council Arrow is using city water-connection lists and in-field checks to locate customers Walker did not provide in machine-readable form.
“We're definitely gonna have some hiccups, but we're working with the Walkers as closely as we can,” Josh Brown said, adding Arrow has staff in the field meeting customers and is prepared to take over Walker’s phone line once the transaction completes so calls will be routed to Arrow’s office.
Why it matters: The resolution formalizes a franchise expansion and extends the franchise term for Arrow; council members emphasized residents must proactively sign up with Arrow if Walker was their former provider, because accounts do not automatically transfer.
What Arrow told the council - Customer sign-up: Brown said a significant portion of Walker customers must contact Arrow to be transferred; Arrow has been leaving flyers and making outbound calls and will use Walker’s phone line after the transfer is completed. - Rates: Melanie told the council there is one citywide rate approved by council; Arrow and staff said customers should be paying the same franchise rate across the city. Differences reported by residents are likely legacy Walker billing issues. - Field work: Arrow staff have been tagging carts and meeting commercial customers; Brown said his office and field teams have been working through weekends to set up accounts.
Council action The council passed Resolution 2025-001, approving the expansion of Arrow’s service area and extension of the franchise term. A roll-call vote recorded every councilor voting yes.
Ending: Melanie said staff will follow up with Arrow and Walker on phone-line messaging, newspaper notices and other outreach methods to reach residents without internet access and to reduce transition confusion.
