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County 911 executive reports accreditation, training gains and equipment upgrades
Summary
Tony Lease, executive director of the regional dispatch center serving Roseville and nearby cities, reported increased training, accreditation status, equipment replacements paid for by the local 911 surcharge, and planning to move to an ESInet IP-based 911 system.
Tony Lease, executive director of the regional 911 dispatch center that serves Roseville and neighboring cities, presented the center's 2024 annual report to the Roseville City Council on July 8.
Lease said the center remains an accredited Center of Excellence through the International Academies of Priority Dispatch for its emergency medical dispatch program. He told the council the center processed about 120,000 calls for service in the prior year across the four cities it serves and that Roseville is the busiest of the jurisdictions.
Lease described organizational changes made in the previous two years, including splitting a deputy director position into two manager roles focused on quality assurance and training. He said the center increased formal external training attendance from 16 events in 2023 to 26 in the most recent year and expanded mock-call scenarios and call-review processes to address deficiencies and remedial training needs.
Lease credited local 911 surcharge revenue with permitting replacement of 15-year-old dispatch work desks and other equipment upgrades. He said the center is preparing for a countywide transition to an ESInet (IP-based 911) system to enable new data types and improve interoperability; he noted Macomb County is among the last in the state to move to ESInet.
Council members asked questions about call volumes and operations. Lease said per-day call volume varies seasonally, with busier summer afternoons and evenings; he reiterated the 120,000 annual-call figure and said staffing is augmented during peak periods. Council members expressed appreciation for the dispatch center's work.
