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Authority reports CVR workload and file-review timeline; HUD ratings likely to show low 2024 scores
Summary
HACM staff said their new vendor CVR is working through a backlog of HCV (Section 8) activity; staff expect the backlog of late reexams and file reviews to take until about May 31, 2025, and that CMAP (Section 8 management assessment) scores for 2024 will likely be zeroed, requiring corrective action.
Housing Authority operations staff told commissioners on Feb. 12 that their contracted vendor, CVR, is working to clear a backlog of late reexaminations and to complete a 100% participant-file review required by HUD quality-assurance work.
Dina Hunt, chief operations officer, said CVR has taken steps to address a large backlog by using remote workers and bringing on additional temporary staff. Hunt said the vendor estimates it will take until May 31, 2025 to finish the backlog of late reexaminations. Staff emphasized payments to landlords will continue while the vendor clears files.
Hunt and other staff described CVR's quality-control systems, including a proprietary QCMS (quality-control management system) that produces targeted training and performance metrics. Staff said HUD had reviewed CVR’s systems and was “impressed,” and that HUD and CVR agreed on an initial schedule for the corrective-action work.
The authority plans to use HUD forecasting tools (the two-year tool and CMAP projections) to monitor voucher utilization and mitigate future shortfalls. Hunt said the authority had filed a shortfall application and expects shortfall risk again for February 2025. She told the board that budgeting for the HCV program is complex because per-unit costs and participant needs can vary, and that staff will monitor utilization closely with CVR.
Hunt advised commissioners the authority’s CMAP submission for program year 2024 will likely show poor scores. She said HUD has advised the agency it will receive a “zero” on several CMAP indicators for 2024, a result staff did not find surprising. Staff said they will submit narratives to HUD explaining causes and corrective steps and that the program-level corrective action and the QAD (Quality Assurance Division) processes are ongoing and overlapping.
Staff said CVR’s contract is fixed-fee and includes the expanded file-review work for specified years; procurement staff said the selection of CVR included an eye to predictable costs. Commissioners asked staff for regular progress metrics and for counts of outstanding items in the CVR queue; staff agreed to provide periodic dashboards showing response times, backlog counts and the vendor’s progress clearing files.
