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Greeley outlines customer information system (CIS) replacement to modernize utility billing and field operations
Summary
Greeley utilities staff reported on replacing the city’s legacy utility‑billing system with SpryPoint modules for billing, customer self‑service and mobile field work orders, citing completed data cleanup and a planned late‑2025 go‑live.
City utilities and information technology staff provided a status update on the utilities customer information system (CIS) replacement project, outlining the vendor selection, modules, change management, and expected customer impacts.
Public Works and utilities staff said the current billing system dates to the 1990s and required a thorough data cleanup and business‑process mapping before conversion. The city selected SpryPoint (Spry CIS) as the vendor following an RFP process and consultant support; staff said SpryPoint’s cloud‑based architecture and integrated modules were differentiators.
Key components the city intends to implement are: - Spry CIS (core utility billing and statement generation); - Spry Mobile (field work‑order and mobile dispatch for meter and field crews) to replace paper‑based workflows and accelerate service responses; -…
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