Commissioners press Coastal Waste over missed pickups and alleged road damage in Country Glen

Commissioners raised repeated complaints on May 27 about Coastal Waste and Recycling's service, citing multiple missed residential pickups and an incident in Country Glen where a hydraulic fuel leak from collection equipment stained and allegedly damaged the roadway.

Commissioner Jeremy Katzmann said he had personally documented instances of drivers bypassing full bins and had discussed the matter with the company's regional executive; he asked the manager to pursue further action and suggested placing Coastal on a performance-improvement plan if problems persist.

"The service that I've seen has not been at the level that we received previously," Katzmann said, asking residents to forward complaints to the city for tracking. Mayor James Curran and other commissioners urged better complaint monitoring and follow-up with the contractor.

Commissioner Lisa Mallozzi described a larger dispute with Coastal about a 50-gallon hydraulic-fuel leak that she said caused "irreparable damage" to a Country Glen roadway and led to disagreement over repair responsibility. Mallozzi said Coastal proposed repaving half the road, which residents opposed because it would leave a mismatched surface.

Coastal's municipal-marketing director, Ed Peters, spoke earlier in the meeting to thank the city for partnership and to recognize scholarship recipients and youth volunteers; he was in the audience during the complaints. City Manager Erwin said staff has been communicating with the vendor and that large incidents often involve insurer coordination; he told commissioners staff would look further into specific claims and monitor resident complaints.

Commissioners asked the manager to provide an update and to ensure the city tracks complaints through a single point of contact so the municipality can escalate recurrent problems with the contractor and document any required remediation or insurance claims.