Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Denton utility board backs contract with Acceleron for prepaid billing platform
Summary
The Denton Public Utility Board voted unanimously Oct. 27 to recommend an ordinance awarding a contract to Acceleron Software for a prepaid utilities platform, authorizing a not-to-exceed amount of $15,460,605.23 through Sept. 2038. Board members asked questions about projected enrollment and the long contract term.
On Oct. 27, 2025, the Denton Public Utility Board recommended adoption of an ordinance to award a contract to Acceleron Software for a prepaid utility billing platform, approving a not-to-exceed amount of $15,460,605.23 and a contract term through September 2038. The board approved the recommendation by unanimous voice vote.
Krista Foster, customer service manager for the City of Denton, told the board the city introduced prepaid utilities in October 2018 and that the program gives customers “daily cost and usage information so they can better plan their utility expenses.” Foster said the platform reduces arrears, eliminates deposits and late or interruption fees for enrolled customers, offers alert options and includes a debt-recovery feature that helps customers keep service while catching up on past-due balances.
Foster recommended awarding…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
