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CMH Access Center reports 3,183 navigator contacts in FY25; 88% of eligibility assessments found people eligible for services
Summary
Director Carrie Korneski described the Access Center and Connections work, explained how CMH determines eligibility, and reported navigator program statistics and outreach to veterans and people experiencing homelessness.
Carrie Korneski, director of Access Center and Connections at Community Mental Health of Ottawa County, told the board on Oct. 24 that the access office is the agency's frontline for intake, eligibility determinations and community resource navigation.
Korneski described two primary roles for access: the gatekeeper role that makes eligibility determinations using standardized tools such as the Level of Care Utilization System (LOCUS), and a connector role that links people to housing, food, medical care and community providers. She also explained the state's separate criteria for intellectual and developmental disability (IDD)…
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