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County hears pitches from four IT vendors; commissioners raise cybersecurity insurance 'tail' and timeline questions
Summary
Four vendors presented managed‑IT proposals. Presentations covered managed services, endpoint security, backups and pricing; commissioners asked vendors to clarify a five‑year insurance 'tail' requirement and said they will take proposals under advisement before a Dec. 20 award.
The commission held interviews with multiple vendors that responded to the county’s managed‑IT request for proposals (RFP). Presentations highlighted managed desktop and server support, endpoint protection, cybersecurity training, data backups and fixed monthly pricing.
Century (a regional IT and office‑services firm) described a bundled “complete” package with endpoint protection, email security, verified cloud backups and a vCIO offering for strategic guidance. The presenter emphasized customer service metrics (rapid ticket response and high first‑contact resolution) and proposed a fixed monthly fee plus a one‑time onboarding charge.
Helix Technologies proposed a discovery‑first approach, recommending a move toward fewer servers and greater cloud reliance. That vendor stressed weekly scheduled on‑site time for special projects and remote support and noted its municipal references and experience with CMMC federal standards.
Technology Group Solutions (TGS) and other proposers described similar managed‑services packages and cited experience with local government customers and continuity planning.
Commissioners pressed vendors on an insurance requirement in the county’s RFP that requested a five‑year “tail” on cyber‑liability coverage after contract termination. Multiple vendors said their current certificates did not show that tail and asked for time to check with carriers; commissioners asked each vendor to provide proof or an explanation from their insurer about whether past incidents would be covered if discovered after contract end or company dissolution. Commissioners also asked follow‑up questions about device‑count pricing, multi‑device users, contract length (one year with two optional renewals) and whether vendors would accept an initial one‑year contract with a re‑RFP opportunity after year one.
The commission did not award a contract at the meeting and said it planned to make an award on Dec. 20 after reviewing vendor follow‑up documentation, particularly insurance confirmations requested by legal/county staff.
