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District rolls out multifactor authentication, VoIP conversion and network redesign; tech team reports fewer tickets and faster responses
Summary
The board acknowledged an Information Technology Services update: districtwide multifactor authentication, a VoIP phone conversion, network redesign funded partly by E-rate, and steps to reduce ticket response and resolution times.
The Sioux Falls School District 49-5 Board of Education heard a technology report describing security and infrastructure upgrades completed over the past year, including the districtwide rollout of multifactor authentication, a conversion from analog phones to VoIP, a network redesign tied to e-rate funding and efforts to reduce help-desk ticket response times.
An ITS staff presenter described the 2025 summer work as “everything everywhere all at once,” noting multifactor authentication has been…
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