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Gilbert staff to select meter-audit vendor amid resident claims of erroneous water bills
Summary
Town staff said they will select a vendor this week to begin a meter audit and scheduled public listening sessions as residents described large, apparently erroneous water bills and urged a rollback of recent rate increases. Council also approved a one-hour extension for public comment earlier in the meeting.
Town officials told the Gilbert Town Council on Oct. 28 that they will select a vendor this week to perform a comprehensive audit of the town's water meters and billing system after weeks of resident complaints about unexpectedly high bills.
Acting town manager Leah Reinheimer said the town has "selected a vendor this week after an interview process to begin conducting that audit," and that staff will provide "consistent report outs on the progress of the audit." She also announced that the town will hold listening sessions for residents, including a session scheduled for Saturday, Nov. 15, where customers can meet staff and council members to review account data and troubleshooting steps.
The audit announcement came as multiple…
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