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Council authorizes RingCentral phone-system purchase to replace end-of-life copper lines
Summary
Council authorized City Manager to enter an agreement to replace the city's aging phone system with RingCentral, moving away from copper circuits and adding features such as voicemail-to-email transcription, mobile/Teams integration and fax-to-email; staff said the change will reduce long-distance/fax costs and improve reliability.
The governing body authorized an agreement Oct. 21 to purchase a new RingCentral phone system to replace the city’s end-of-life phone infrastructure. IT staff explained the move reduces reliance on legacy copper circuits (which have caused recent outages), provides voicemail-to-email transcription, fax-to-email capability and integration options for…
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