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USB denies customer request to adjust water charge after crawl-space leak
Summary
The Utility Service Board (USB) denied a request to adjust the water portion of a utility bill for 12240 Misty Way, saying USB policy allows only sewer adjustments and staff evidence did not warrant a water-charge exception.
The Utility Service Board (USB) denied a request to adjust the water portion of a utility bill for the property at 12240 Misty Way after board members said the board’s account-adjustment policy permits adjustments only to the sewer charge.
Paul, the USB utilities superintendent, told the board the resident provided a plumber’s receipt showing a leak in a crawl space and said…
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