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Council authorizes CivicPlus SeeClickFix and AI chatbot; staff to bill in FY2026
Summary
Council authorized the city manager to engage CivicPlus to implement SeeClickFix for resident issue reporting and an AI chatbot that pulls data from the city website. Staff said the tools will improve customer service, allow anonymous reporting, and will be placed in the 2026 budget with billing deferred to 2026.
City staff described a two-part customer-service initiative Oct. 21: SeeClickFix, a common municipal tool that lets residents report nonemergency issues (potholes, broken street lights, nuisance properties) via a mobile app or web portal and receive status updates; and an AI chatbot that will answer routine questions using information the city places on its website.
The city…
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