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Board staff details duty-to-consult regulation and common violations; members discuss reimbursement and proactive consults
Summary
Deputy Executive Officer Julie Ansell told the committee on Oct. 16 that CCR 16-1707.2 requires pharmacists to offer oral consultation in defined circumstances and that investigations show recurring failures to meet those obligations.
Deputy Executive Officer Julie Ansell told the Enforcement & Compounding Committee on Oct. 16 that pharmacists— duty to consult is a central patient-safety mechanism but that board investigators continue to document repeated compliance gaps.
"A pharmacist shall provide oral consultation to a patient under specified conditions," Ansell said, citing California Code of Regulations 16-1707.2: consultation is required upon request, when professionally necessary, for prescriptions not previously dispensed, and when directions change. The rule also requires pharmacies to provide a written notice of the right to consultation for mail-order or delivered prescriptions and to maintain specified phone availability for callbacks.
Staff pres…
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