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Norwalk Health Department reports strong year in performance dashboards, flags data and staffing needs
Summary
At its Oct. 28 meeting the Norwalk City Board of Health heard an annual performance management review showing multiple divisions met or exceeded targets. The department reported high immunization and follow-up rates, expanded epidemiology outputs and planned measure updates while flagging workforce and funding gaps.
Aniela Fagnon, the project coordinator for the Norwalk Health Department, told the Board of Health on Oct. 28 that the department uses a formal performance management system "in place to monitor the quality of performance of public health processes, programs, interventions, and other activities, improve public health practice, and ultimately improve the health of Norwalk residents." Fagnon presented division dashboards, color-coded targets and an annual analysis process used to set goals, report quarterly and summarize results.
Fagnon said dashboards assign measures to domains and supervisors report on each measure quarterly, adding performance narratives that explain why targets were met or missed. She described the status key used across dashboards: dark green for 95% of a target or greater, light…
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