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City outlines 311-based outreach, short-term shelter expansions and mobile treatment in mayor—s emergency response
Summary
City staff briefed the council on operational steps tied to the mayor—s emergency declaration, including a 311-integrated outreach queue, short-term shelter expansions with proposed 12-month contracts and a mobile MAT van proposal.
City staff said the mayor—s emergency declaration will coordinate outreach and short-term shelter expansions while procuring longer-term solutions through normal RFP cycles. Dawn (City staff) outlined a new integrated workflow that routes 311 reports (online 24/7 or phone during business hours) into a mobile worker queue by precinct; outreach teams can escalate to Spokane Police Department officers if safety issues require law enforcement support and can also move sites to code-enforcement queues for abatement after outreach engagement.
"The online reporting is 24/7. Those reports are still funneled directly into an outreach person's queue," Dawn said, explaining that intake submitted outside business hours…
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