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Tenants and navigators say intake and language access failures keep eligible renters from getting counsel
Summary
Community groups and court navigators reported that intake systems — especially a QR‑code/virtual intake deployed in some boroughs — are failing many eligible tenants, particularly people with limited English proficiency. Witnesses said providers and the court must improve outreach, interpretation and in‑person intake options.
Community navigators, tenant organizers and several tenants who testified in person described a pattern: many eligible renters do not reach an intake interview with OCJ or a provider before their first court appearance, and virtual‑only intake processes reduce connections for limited‑English‑proficient New Yorkers.
Housing Court Answers, community legal clinics and tenants from Bronx and Manhattan described hallway scenes in…
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