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RCSC to pause Granicus comments; tech committee to set requirements for TAG replacement or upgrades
Summary
RCSC management said it did not renew the Granicus online-comments platform because low usage did not justify the roughly $17,000 renewal; member comments are being collected via email and new website features are planned.
The board announced it did not renew the Granicus online comment software, citing low usage and an annual renewal cost of roughly $17,000; member comments are being accepted at feedback@suncityaz.org and the association's new website will include a member-comment section when ready.
Secretary Tom Foster said the Granicus package renewal was evaluated against actual usage and board/staff opted not to renew at this time. Director Jim Rufe said the technology committee will first define functional requirements — "we need to know what we want the software to do first" — before deciding whether to ask the current vendor (TAG) to expand capabilities or to procure a new system. Rufe said meetings are scheduled for the week to gather needs from operations, facilities and golf teams.
Members at the Exchange also voiced the need for improved customer service access and a mobile app. Laurie Ellingson urged a direct phone line and an app that does not require repeated log-ins; staff acknowledged the request and said enhancements to communications are under consideration. Treasurer Anita Borski reported a pickleball study showing about 93% of participants were Sun City residents, an input the technology committee may consider when evaluating cardholder and access systems.
Provenance: Granicus and TAG were discussed beginning at 00:13:01; technology committee planning and public comments on customer service continued through 00:46:42.
