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Human Services & Community Vitality outlines strategic plan, new resource center and senior housing
Summary
The Human Services & Community Vitality (HSCV) department presented a five‑goal strategic plan emphasizing coordinated services, programmatic excellence and partnerships. Staff previewed a 35,000‑square‑foot community resource center, a 99‑unit affordable senior housing project opening soon, and partnership
Seth, representing the Human Services & Community Vitality department, presented the department’s new strategic plan to council on Oct. 7, 2025, describing five strategic goals, key projects and funding strategies tied to the city’s priorities.
Seth read the department mission: "enriching the quality of life and instilling hope in our community by promoting stability of individuals and families, fostering innovative programs, and building strong partnerships." He said core functions include senior centers, housing and community services (including HUD funds), the Surprise Resource Center and community initiatives. Seth noted the department is largely grant funded and has grown programming while managing constrained staff capacity.
The plan’s five goals are: (1) strengthen a coordinated human services system; (2) staff and physical infrastructure development; (3) programmatic excellence, innovation and growth; (4) community engagement and resources; and (5) strategic partnerships and funding. Seth highlighted major projects: a 35,000‑square‑foot community resource center opening next summer, a 99‑unit affordable senior housing development with Surprise residents and veterans receiving priority, and partnerships such as the West Valley Housing Assistance Center operated by New Leaf and a public‑private shelter partnership with Mustard Seed Ministries.
Seth said the department served more people year over year despite reductions in some pandemic funding: the senior center had approximately 20,000 visits last year, and the Surprise Resource Center recorded more than 21,000 contacts. He described challenges including ongoing housing and rent pressures, reduced rental assistance since pandemic funding ended, and limited convening space for nonprofit partners. Seth encouraged continued community and partner support and said the department will continue to pursue grants and partnerships to expand services.
Councilmembers praised the department’s partnership work and resourcefulness in leveraging outside funding; no council action was taken during the presentation.
