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Carmel Utilities asks residents to join Purdue irrigation survey and to sign up for new customer portal
Summary
Carmel Utilities described a Purdue University irrigation and drought-resistant landscaping study, asked residents to take a short survey, and urged signing up for a new customer portal that provides hourly water usage, leak alerts and outage messaging; staff addressed recent short outages and website access issues.
Lane Young, director of Carmel Utilities, briefed attendees on two customer-facing initiatives: a Purdue University study on irrigation and drought-resistant landscaping and the launch of a new utilities customer portal. Young said Purdue researchers asked the city to help by distributing a brief survey to residents to gather data on irrigation practices; a QR code and sign-up list were provided at the meeting.
Young also explained the customer portal (mycarmelutilities.com) as a tool that gives…
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