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Madison County board hears detailed pitch for third-party "leak protection" program for high water bills
Summary
A vendor demonstrated a utility "leak protection" insurance and optional repair warranty that would limit customers' high-bill exposure and seek to recapture revenue for the utility. Commissioners asked staff for the company contract and legal review and signaled they may consider the item at the November meeting.
Dan Dansby, a consultant who presented a commercial leak-adjustment program, told the Madison County Board of Commissioners that his firm offers a third-party plan to cover unusually large residential water bills caused by leaks and to reduce staff workload associated with adjustments. "They get a thousand dollar water bill and their average is 50. We send $950 directly to your staff," Dansby said, describing the program's basic operation.
Dansby said the program typically covers two billing cycles for a single qualifying event and offers tiered limits (commonly $500, $1,000 or $2,500) at an estimated residential price range of roughly $1.00 to $2.35 per month. He described an optional separate warranty for repairs that the vendor can dispatch to local licensed…
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