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Town praises staff response to waterline break and announces CivicReady alert system for residents
Summary
Council and staff praised crews for their response to a recent waterline break and described improvements to incident communications, including the use of CivicReady for alerts and a GIS outage map to notify residents by text, email or phone.
Mayor praised town staff and crews for their response to a recent waterline break and their communications to affected residents, saying the town's outreach was the most complete he had seen in 21 years of service. "I could not be more proud of our staff and our employees for the response and the quick restoration and the beautiful communications that took place," the mayor said.
Gordon (communications staff) and GIS staff described the new tools used in the incident: the town has subscribed to CivicReady to provide resident alerts by text message, email or phone and the GIS team created an outage map that allowed residents to check whether their address was affected. "Residents can now sign up to either have a text message, an email, or an actual phone call in the event that there's an emergency... It's on our website," staff said of CivicReady. Staff emphasized they corrected inaccurate social-media posts quickly and that the new tools make the town's response and messaging "light years" ahead of past efforts.
Provenance: Mayor's remarks praising staff and the CivicReady explanation began at 00:59:42.
