Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Hospitality collaborative proposes Guest Service Gold training to raise service standards and rates
Summary
The Ocean Shores Hospitality Collaborative proposed LTAC-supported guest-service training (Guest Service Gold) and a coordinator to connect hotels and restaurants with industry resources to improve service, reviews and lodging revenue.
Lauren, representing the Ocean Shores Hospitality Collaborative, described a program to raise hospitality service standards through targeted training (Guest Service Gold), industry connections and assistance obtaining external grants. She framed the collaborative as a workforce and quality initiative to help raise average daily rates and improve online reviews, arguing better customer service can increase local lodging revenue.
"Customer service is the 1…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
