Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Mayor outlines customer-service training initiative as committee approves mayor's budget
Summary
The committee approved the mayor's office budget and heard that the mayor's staff has held listening sessions with frontline city employees to identify customer-service improvements, including possible de-escalation training in partnership with HR and the Appleton Police Department.
The committee voted unanimously to approve the mayor's office budget after the mayor described ongoing work to gather frontline employee feedback and identify training and process improvements intended to improve customer service and retention.
The mayor said staff have been holding listening sessions with frontline employees…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
