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Franklin County adds final design work for wayfinding signage, continues study of electronic kiosks and One Door integration
Summary
The Board approved a contract modification with WayFi LLC (Planet Studios) for additional static wayfinding design, procurement and vendor coordination; county staff said electronic wayfinding (kiosks, phone integration) is being explored separately with CIO offices and the One Door initiative.
The Franklin County Board of Commissioners on Oct. 7 approved a contract modification with WayFi LLC, doing business as Planet Studios, to complete final tenant signage approvals, prepare bid documents for static signage procurement, and coordinate implementation with selected vendors. Public Facilities Management (PFM) Director Darla Reardon said the change increases the contract by up to $49,500 for a revised not‑to‑exceed contract total of $265,500.
Reardon described the modification as the final design and procurement assistance phase for static wayfinding. She said the county will coordinate fabrication and installation after the procurement process, with fabrication to begin late 2025 and installation into 2026. Commissioners noted the long lead time and the need to incorporate feedback from multiple county tenants and legacy signage during that process.
Several commissioners asked about electronic wayfinding and how it might integrate with the county’s One Door services and upcoming website redesign. Reardon said electronic wayfinding (kiosks or phone-based guides) is not part of the Planet Studios contract; the county is continuing separate discussions with Juan Torres, the board's CIO, and Adam Frumkin, CIO for the data center, to evaluate kiosk and mobile solutions.
Deputy County Administrator Chris Long said county staff want any electronic solution to tie into One Door and other digital services so residents can navigate waiting times and services effectively. Long also noted the county is exploring human-hosted wayfinding at building entrances as a complementary approach during upcoming downtown construction and building access changes.
The board adopted the contract modification. PFM said the timeline reflects procurement and fabrication steps; the county will continue work on electronic wayfinding as a separate effort.
