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Maintenance outlines fixes after RSM audit: digital work orders, new regional alignment and training
Summary
Maintenance and operations leaders described steps taken after an RSM audit: digitizing technician notes, new priority codes, shifting service regions to match academic regions, revised technician shifts to extend coverage, and an interactive building‑supervisor training program aimed at reducing past long work‑order completion times.
Scott Cook, maintenance director, told the board Tuesday that the department has adopted a set of operational changes to address findings from an RSM audit issued earlier this year. The moves are intended to shorten prior work‑order backlogs and increase transparency for principals and district leaders.
What changed: Cook said the department digitized technician notes and moved away from paper clipboards and multiple paper queues. The district reworked PeopleSoft…
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