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Family member tells council Cypress Village unit is uninhabitable; city to meet with management
Summary
A woman speaking for her daughter said a Cypress Village apartment at 4113 Stoneheart Drive has had a broken window, ceiling leaks from an upstairs unit, mold and poor maintenance response; city staff said a meeting with the property manager is scheduled and will be pursued.
Luciana Bowens addressed the council on behalf of her daughter and described what she said were uninhabitable conditions at an apartment in the Cypress Village complex.
"I'm writing formally to notify you that my apartment is currently uninhabitable due to several urgent maintenance issues," Bowens read, describing a broken dining-room window reported Sept. 22, a ceiling leak on Oct. 1 originating from an upstairs vacant unit, ongoing moisture, visible mold in the basement, and a persistent mildew smell that has worsened a household member's respiratory issues.
Bowens said repeated calls, texts and tenant-portal reports produced no timely maintenance response and that management cited holidays and a new maintenance system as reasons for delayed service. She said an emergency board-up was arranged through a local service and that the apartment has suffered ongoing damage. "We have pictures of the mold. We have pictures of the ceiling falling," Bowens said.
She asked the council to help the family pursue reimbursement of rent and a lease release. City staff indicated a meeting with the property-management company and managers was already scheduled the following morning and that the complaint would be raised with them.
Why it matters: Habitability complaints raise potential public-health and housing-code issues, particularly when families with children report mold, water intrusion and health impacts. The transcript records that inspectors have been contacted and that city staff planned follow-up meetings with management.
What was not specified: The transcript does not include case numbers, a staff timeline for remediation, or a clear statement of what remedies (if any) the city can compel under current code enforcement procedures.
