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RCTC committee awards motorist aid study contract to ICF to design next-generation program

Budget Implementation Committee, Riverside County Transportation Commission · October 27, 2025

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Summary

The committee approved an agreement with ICF Resources LLC for an 18‑month motorist aid program study (not to exceed $249,889) to develop technology-driven alternatives and a roadmap following the June 2025 decommissioning of Riverside County's roadside call boxes.

The Budget Implementation Committee on Oct. 27 approved awarding a contract to ICF Resources LLC to conduct a strategic, 18‑month motorist aid study for Riverside County, not to exceed $249,889.

Hannah Sowalha, senior management analyst for commuter and motorist assistance programs, told the committee that RCTC had historically operated three core motorist aid programs funded by a $1 vehicle registration fee under the RC Safe designation: roadside call boxes, freeway service patrol (FSP), and the 511 traveler information system. Staff said call boxes had been strategically reduced and, with minimal use and limited vendor support, the commission approved a sunset and decommissioning contract; as of June 2025 all call boxes have been removed.

The proposed study will analyze traffic, incident, and cellular coverage data to identify service gaps and cost‑effective alternatives to call boxes, explore optimization of the FSP footprint, and propose technology and stakeholder engagement strategies. RCTC staff released an RFP July 29, 2025; one proposal was received from ICF Resources LLC. After evaluation and an interview, staff recommended awarding ICF an 18‑month contract for up to $249,889 based on the firm's experience in transportation planning and intelligent transportation systems. Staff noted reasons for single proposal submissions included limited vendor expertise in this niche field.

Committee members asked whether other counties had decommissioned call boxes; staff cited San Bernardino and Ventura as having taken similar steps and said several agencies are watching developments. Commissioners emphasized concerns about areas with poor cell coverage in the Coachella Valley; staff confirmed the study will prioritize coverage gaps and engage Caltrans, CHP and first responders. Committee member questions about the ICF project team were answered: staff said the project manager is Debbie Mouse, based in the Coachella Valley, and agreed to provide additional location details in the record.

The motion to approve the agreement passed on a roll‑call vote; staff will forward the item to the full commission for final action as required by RCTC procedures.