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Public-records requests in Clallam County: staff to provide metrics as a small number of frequent requesters consume disproportionate time
Summary
Public-records staff told commissioners they track requests, processing time and document counts and will return with a multi-year workload summary; staff said a small group of frequent, high-volume requesters consumes disproportionate staff time.
Public-records staff briefed the board on request volumes and turnaround times and said staff will prepare more-detailed workload metrics for a future work session.
Scope of the issue
Staff explained they log and track requests, including number of requests opened and closed, time-to-complete metrics and document volumes. They said most requesters ask for limited records, but a small number of high-volume requesters drive disproportionate staff time and may seek large historical sets of documents that require substantial staff resources to compile and review.
Why it matters
Commissioners raised concerns about staff time and cost, and asked for a summary that would show trends such as number of requests per year, average documents produced per…
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